Market Update

Johnson Controls launches new flexible service offerings for remote building management

Johnson Controls

Johnson Controls’ new flexible service suite, powered by OpenBlue technology, has more than 20 customisable options, to cater to rising remote building management needs in Asia Pacific for adaptable, healthier, and safer buildings.

Johnson Controls, the global leader for smart and sustainable buildings, announces the launch of a new flexible service suite to its customers in Asia Pacific. The new service suite will leverage Johnson Controls OpenBlue digital technology to power remote and contactless services, in combination with its 130-years of expertise in green building services. With more than 20 unique customisable options to cater to rising demands for adaptable, healthier, and safer buildings, the new offering will be available in Asia Pacific from October.

A Johnson Controls survey, conducted in 2020, revealed that unplanned downtime and equipment failure are the two biggest issues for its customers in Asia Pacific, while minimising downtime is a top priority for them. This correlates with the finding in the same survey that the majority preferred remotely monitored systems that continually monitor and analyse asset health and performance. However, concerns over budget, cyber security and the lack of understanding of digital services are the top three barriers to adopting digital enabled remote services.

To address the needs of the Asia Pacific market, the new service suite offers flexibility and brings digital capabilities to front line service delivery personnel and customers. These enhanced capabilities allow the remote monitoring and management of a comprehensive range of HVAC, fire protection, and security services under any circumstances, including emergencies and during a pandemic. The new service suite is underpinned by significant investments in cybersecurity by Johnson Controls, which has earned the internationally recognised ISASecure Secure Development Lifecycle Assurance certification for its product development practices.

“As a result of the Covid-19 pandemic, we have observed a greater emphasis on ensuring safety, maintaining social distancing, and enhancing occupants’ wellness in buildings, while balancing the need for energy efficiency. There is also a rising trend to retrofit equipment to manage new ventilation loads, given the increased emphasis for cleaner indoor air quality,” said Swarup Biswas, Vice President, Customer Solutions, Asia Pacific, Johnson Controls. “Our expanded flexible service suite – bringing together remote expertise, our front line service delivery personnel and our new OpenBlue technology – is timely and comes with many service components that suit customers’ unique needs. Such flexibility will allay customers’ concerns over costly infrastructure overhaul and allow them to adopt digital-enabled remote services at their own pace.”

The New Flexible Service Suite, Driven by Artificial Intelligence
Under the new service suite, building owners can choose from four tiers: Optimum, Expert, Enhanced or Essential. The increased capabilities include:
• Remote management of HVAC, fire and security services in real time to ensure equipment performance and uptime availability
• Access to round-the-clock, direct availability of remote expert team
• Access to automated, on-demand equipment condition reports for active and real-time diagnostics
• Use of predictive analytics to further improve energy consumption and enhance system performance analysis. In addition, it allows for proactive planning processes, performance indexing, and provides roadmaps for upgrading.

Globally, the building services space presents a $150 billion opportunity that continues to grow across industries. Johnson Controls direct footprint with of over 16,000 experienced service technicians gives the company a significant opportunity to respond to and address the local service needs of its customers for safety, security, comfort, efficiency, and performance in an effective and timely manner.

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