Market Update

Kuehne+Nagel launches AI-enabled road logistics platform eTrucknow in India


Global freight logistics provider Kuehne+Nagel has launched its AI-enabled road logistics platform eTrucknow in India. A webinar to officially launch the platform was conducted with the participation of top company officials and its vendors and distributors from across the country.

The platform helps bridge the supply and demand of road logistics via a digital marketplace, bringing a faster way for customers to book trucks and an easier way for carriers to unlock business opportunities.

With eTrucknow, shippers get access to a simplified quotation and booking process for domestic road logistics shipments. Once the shipper provides the shipment details, the AI-enabled engine streamlines and automates the quotation comparison process by validating multiple data points and presents the customer with the most competitive quotation and route.

“The intuitive and easy-to-use digital solution has been developed based on our customers’ needs and market trends. The platform’s functionalities are continuously evolving to create an optimal customer experience from an ad-hoc shipment to the regular large volume of shipments. We are very excited to be able to shape the future of road logistics business here in Asia,” said Chellan Ganesan, Senior Vice President of Road Logistics for Kuehne+Nagel, Asia Pacific.

Peer Rasmussen, Managing Director India, Sri Lanka and Maldives for Kuehne+Nagel, India adds, “The platform gives a competitive advantage to our customers, helps them to transport their valuable products across India through our digital platform with its easy to use functionalities, end to end visibility, digitised documentation and enhanced customer service ability. The platform is a further step forward in Kuehne+Nagel’s digital transformation process and an initiative to establish a seamless digital customer journey.”

The platform overcomes the challenges of long waiting times to get a quote as well as the challenge of dealing with unreliable carriers. It not only allows for an instant quote but also ensures constant visibility of shipment status. Real-time visibility, an important concern of customers and carriers especially for the fragmented Indian market, is a key feature of eTrucknow: shippers and carriers will always know where their shipments or drivers are through the platform’s real-time track and trace capabilities. One-time shippers will receive standard visibility with pro-active service alerts on delivery milestones.

The platform also allows a 360-degree view of in-transit cargo, multi-delivery and multi-pickup facility and has no limitation of destination. The application has been develop keeping in mind the requirements of the Indian market with a multi-sensor widget management.

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